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Contact Us

If you have a question or would like to contact someone about Export Controls or the EXCOL Application, the following contact points should assist you.

Military, Dual-Use and Technology; Logs, U.S. Origin and Miscellaneous Exports
General Enquiries : 613-996-2387
Facsimile : 613-996-9933

Export Import Control System (EICS) and EXCOL Help Desk
Toll Free 1-877-808-8838 (Mon - Fri 07:30 - 15:30)
Ottawa Local 613-944-1265 (Mon - Fri 07:30 - 15:30)

(Mon - Fri 08:00 - 17:00 incl. Statutory Holidays)

GC Key Helpdesk
Canada and the United States: 1-855-438-1102
Text Telephone (TTY/TDD): 1-855-1103

Outside Canada and the United States : 1-800-2318-6290

Customer Service Representatives are available to assist you by phone, year round, 24 hours a day, 7 days a week.

Postal Mailing Address :
Foreign Affairs, Trade, and Development Canada
Export Controls Division (TIE)
Foreign Affairs, Trade, and Development Canada
125 Sussex Drive
Ottawa, Ontario
K1A 0G2